Shipping & Delivery

Självklart! Här är en enklare, tydligare och mer lättläst version av texten — utan att tappa någon viktig information:

Shipping & Delivery

General Information

All orders are shipped from our warehouse in Sweden.
We send out orders within 24 hours on business days.

Important

Please check that your address and phone number are correct before completing your order.
If you notice a mistake, email us right away at info@calou.se.

Free Shipping

Sweden: Free for orders over 3000 SEK
Europe: Free for orders over 300 €

Shipping Costs (if your order doesn’t qualify for free shipping)

Sweden: 79 SEK (DHL)
EU: 12 € (DHL)
USA/Canada: 20 USD (FedEx)
Rest of the world: 36 €

Delivery Details

Sweden

Delivered to your nearest DHL Service Point
Delivery time: 1–3 business days

Europe

Delivered to the address you provide
Delivery time: 2–5 business days

Outside Europe

Shipped via FedEx to your address
Delivery time: 2–6 business days
You’ll receive a tracking number via email to follow your order
For USA, UK, Norway, and Switzerland, all VAT and customs fees are included in the price at checkout

Customs & Taxes

EU: No extra customs charges.

Delivery Time

We start processing your order as soon as it’s placed.
Delivery times depend on your location.
If you’ve ordered a pre-order item, we’ll email you the estimated delivery date and any updates if delays occur.

In rare cases, we may cancel an order if an item is out of stock or there’s a pricing error.

Track Your Order

You’ll receive a tracking link by email or SMS once your order is shipped.
Use it anytime to check your delivery status.