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Shipping & Delivery
General Information
All orders are shipped from our warehouse in Sweden. We send out orders within 24 hours on business days.
Important
Please check that your address and phone number are correct before completing your order. If you notice a mistake, email us right away at info@calou.se.
Free Shipping
Sweden: Free for orders over 3000 SEK
Europe: Free for orders over 300 €
Shipping Costs (if your order doesn’t qualify for free shipping)
Sweden: 79 SEK (DHL)
EU: 12 € (DHL)
USA/Canada: 20 USD (FedEx)
Rest of the world: 36 €
Delivery Details
Sweden
Delivered to your nearest DHL Service Point
Delivery time: 1–3 business days
Europe
Delivered to the address you provide
Delivery time: 2–5 business days
Outside Europe
Shipped via FedEx to your address
Delivery time: 2–6 business days
You’ll receive a tracking number via email to follow your order
For USA, UK, Norway, and Switzerland, all VAT and customs fees are included in the price at checkout
Customs & Taxes
EU: No extra customs charges.
Delivery Time
We start processing your order as soon as it’s placed. Delivery times depend on your location. If you’ve ordered a pre-order item, we’ll email you the estimated delivery date and any updates if delays occur.
In rare cases, we may cancel an order if an item is out of stock or there’s a pricing error.
Track Your Order
You’ll receive a tracking link by email or SMS once your order is shipped. Use it anytime to check your delivery status.
Returns & Exchanges Terms:
Returning Items
Calou offers returns within 30 days of your order date (or within 30 days of receiving pre-ordered items).
Items must be unworn, unused, and undamaged to qualify for a refund. Items discounted 40% or more can only be returned for store credit.
Start your return using our return system (see instructions below).
Exchanging Items
If your shoes don’t fit, we’re happy to exchange them for a different size, as long as they are still unworn.
Exchanges are free forSweden and EU customers if you’re exchanging size in the same style and color.
Exchanges are only available for full-price items.
For new styles or colors, return the item and place a new order. If you choose storecredit in the portal the returncost will be free.
How to Return or Exchange Items
Swedish/Europé Customers
Register your return through our return portal to create a return label.
Pack the unworn shoes in their original shoebox, using the same outer packaging. Seal it properly.
Drop off the parcel at a DHL service point with the provided carrier label.
Refunds will go back to the same account or card used for payment.
Refunds are processed within 3-5 calendar days of us receiving your return.
You are responsible for the items’ condition, including their safe return during shipping.
International returns
For international returns outside the EU, notify your local customs authorities to waive duties or taxes on unwanted items. Calou can not give a refund of any import duties or taxes that haven´t been inclusive at purchase. For US, UK, Norway and Switzerland import duties are included in prices at checkout.
Declined items
For all packages that are not picked up or if you at delivery decline to sign for the ordered package, you will be charged an additional fee of EURO30 /300SEK /30GBP/ 30USD, excluding from the shipping and return shipping cost. The fee covers the costs of the extra handling.
Shoes that are too long
Let a heel filling do the job! You can buy a self-adhesive heel grip at most cobblers and in many shoe stores. Attach the grip at the back of your shoes. Another option is to let the cobbler do the job. Then you can also choose different thicknesses of leather for a more precise fit. That´ll be less visible than a self-adhesive grip.
A little too big shoes
If your boots or clogs have the right length but still are a little big, it is usually enough to put in an insole. There are lots of different soles to use, even anatomic ones. We recommend leather soles that allow your feet to breathe.
A little too tight shoes
If your shoes are a little too tight, they will probably fit better after a little use, when the leather has formed to the foot. But you can also let a cobbler stretch your shoes. You can actually make the shoe both longer and wider and a little higher over the instep if needed. It´s possible to stretch the skin about one size of the width and half size of the length.
Loose heels
If the shoes don´t fit your heels, the cobbler can use a heel grip to reduce the space, or you can buy a heel grip and attach it to the back of the shoe for a better fit. In the same way, your cobbler can use an "extra tongue" on the inside at the instep, which reduces your shoes height.
Shoe Tree
To keep the shape of your clogs, we recommend using a Shoe Tree. Red Cedar wood is perfect for shoes, it absorbs moisture and odors and keep your clogs in good condition.
We are here to help you!
If you have any questions, we are here to help you. With these simple tips and our guidance, we hope to reduce the number of returns and contribute to fewer transports. For the sake of the environment and for your convenience.
Happy thoughts! Carina & Mats
Marlene sandal on our new comfortable flat Clog base. A fisherman-style sandal in black leather with a square toe. Stylish and easy to wear for any occasion. Produced in Portugal.
