Refunds will go back to the same account or card used for payment.
Refunds are processed within 3-5 calendar days of us receiving your return.
You are responsible for the items’ condition, including their safe return during shipping.
International returns
For international returns outside the EU, notify your local customs authorities to waive duties or taxes on unwanted items. Calou can not give a refund of any import duties or taxes that haven´t been inclusive at purchase. For US, UK, Norway and Switzerland import duties are included in prices at checkout.
Declined items
For all packages that are not picked up or if you at delivery decline to sign for the ordered package, you will be charged an additional fee of EURO30 /300SEK /30GBP/ 30USD, excluding from the shipping and return shipping cost. The fee covers the costs of the extra handling.
Shoes that are too long
Let a heel filling do the job! You can buy a self-adhesive heel grip at most cobblers and in many shoe stores. Attach the grip at the back of your shoes. Another option is to let the cobbler do the job. Then you can also choose different thicknesses of leather for a more precise fit. That´ll be less visible than a self-adhesive grip.
A little too big shoes
If your boots or clogs have the right length but still are a little big, it is usually enough to put in an insole. There are lots of different soles to use, even anatomic ones. We recommend leather soles that allow your feet to breathe.
A little too tight shoes
If your shoes are a little too tight, they will probably fit better after a little use, when the leather has formed to the foot. But you can also let a cobbler stretch your shoes. You can actually make the shoe both longer and wider and a little higher over the instep if needed. It´s possible to stretch the skin about one size of the width and half size of the length.
Loose heels
If the shoes don´t fit your heels, the cobbler can use a heel grip to reduce the space, or you can buy a heel grip and attach it to the back of the shoe for a better fit. In the same way, your cobbler can use an "extra tongue" on the inside at the instep, which reduces your shoes height.
Shoe Tree
To keep the shape of your clogs, we recommend using a Shoe Tree. Red Cedar wood is perfect for shoes, it absorbs moisture and odors and keep your clogs in good condition.
We are here to help you!
If you have any questions, we are here to help you. With these simple tips and our guidance, we hope to reduce the number of returns and contribute to fewer transports. For the sake of the environment and for your convenience.
Happy thoughts! Carina & Mats
Marlene sandal on our new comfortable flat Clog base. A fisherman-style sandal in black leather with a square toe. Stylish and easy to wear for any occasion. Produced in Portugal.
